Need a new license file for your PTC software?
Before your begin, please note you will need to know your Host ID/ MAC ID!
How to find a computer's Host ID in Windows for a License File:
- Click on the “Start” Menu
- Type “cmd” and launch the command prompt
- type “getmac”
- Find any and all physical addresses for connected devices
- You’ll want to pick the highest device that doesn’t show “media disconnected”
Checking your Host ID (MAC ID) Mathcad Prime
- Open Mathcad
- Click on the large M in the top left corner
- Click on Mathcad Options
- Click on the License Tab
- Here it should list the default Host ID
License type descriptions
- Locked: Perpetual or Subscription computer specific license
- Floating: Server/shared license
- Home- Use: Secondary support license (laptop or accessory license)
Please fill out the form below:
* Please note:
- This tool is for customers who are active on support on
- Requests are generally fulfilled within 1 business day but can take up to 3 business days for completion
- Please refrain from submitting multiple requests for the same device