Need a new license file for your PTC software?

Before your begin, please note you will need to know your Host ID/ MAC ID!
How to find a computer's Host ID in Windows for a License File:
  • Click the Start Orb at the bottom left of your screen.
  • Type ncpa.cpl into the search box and press ENTER.

  • Right-click your Local Area Connection and select Status.

  • Click Details and the Physical Address if your MAC Address.
  • Copy your physical address.

For Windows 10

  • Type in “Command Prompt” on the search bar below.
  • Click on “Command Prompt” – The window below will appear.

  • Type in ipconfig/all and press enter on your keyboard.
  • Copy your physical address.
License type descriptions
  • Locked: Perpetual or Subscription computer specific license
  • Floating: Server/shared license
  • Home- Use: Secondary support license (laptop or accessory license)

Please fill out the form below: 

*Please note:

  1. This tool is for customers who are active on support only!
  2. All license request will be handled next business day
  3. For immediate license assistance please contact PTC license management at 877-275-4782