Need a new license file for your PTC software?

Before your begin, please note you will need to know your Host ID/ MAC ID!
How to find a computer's Host ID in Windows for a License File:
  • Click on the “Start” Menu
  • Type “cmd” and launch the command prompt
  • type “getmac”
  • Find any and all physical addresses for connected devices
  • You’ll want to pick the highest device that doesn’t show “media disconnected”

Checking your Host ID (MAC ID) Mathcad Prime
  • Open Mathcad
  • Click on the large M in the top left corner
  • Click on Mathcad Options
  • Click on the License Tab
  • Here it should list the default Host ID
License type descriptions
  • Locked: Perpetual or Subscription computer specific license
  • Floating: Server/shared license
  • Home- Use: Secondary support license (laptop or accessory license)

Please fill out the form below: 

* Please note:


  • This tool is for customers who are active on support on
  • Requests are generally fulfilled within 1 business day but can take up to 3 business days for completion
  • Please refrain from submitting multiple requests for the same device