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Need a new license file for your PTC software?

Before your begin, please note you will need to know your Host ID/ MAC ID!
How to find a computer's Host ID in Windows for a License File:
  • Click the Start Orb at the bottom left of your screen.
  • Type ncpa.cpl into the search box and press ENTER.

  • Right-click your Local Area Connection and select Status.

  • Click Details and the Physical Address if your MAC Address.
  • Copy your physical address.

For Windows 10

  • Type in “Command Prompt” on the search bar below.
  • Click on “Command Prompt” – The window below will appear.

  • Type in ipconfig/all and press enter on your keyboard.
  • Copy your physical address.
License type descriptions
  • Locked: Perpetual or Subscription computer specific license
  • Floating: Server/shared license
  • Home- Use: Secondary support license (laptop or accessory license)

Please fill out the form below: 

* Please note:


  • This tool is for customers who are active on support only
  • All license request will be handled next business day
  • For immediate license assistance please contact PTC license management at 877-275-4782